FAQs

  • Postage / Freight / Shipping

    A minimum postage/shipping rate of $8.95 applies. 

    More Than Paws primarily use Australia Post for the dispatch of orders.

    However, based on the weight of certain products, we may opt to send order by courier.

    If we need to send your order in two separate shipments, no additional charges will apply. 

    If you spend more than $100 the postage is free.

    Overseas Shipping

    We will happily dispatch orders overseas with Australia Post.

    Please send us an enquiry with the product, size and country you wish the order to go to and we will advise postage charge before the payment is made and the product is dispatched.

  • Delivery is usually within 2 - 7 business days with Australia Post.

    Most orders are dispatched 24 - 48 hours after placement and the tracking details will be sent to you.

    Some orders may be dispatched separately, to ensure that you at least get part of your order within a reasonable time.

    If your order is received on a weekend or a public holiday, it will not be processed until the next business day.

    If your order is delayed in anyway, you will be informed within 24 hours.

    Please let us know if you need the order urgently so we can Express Post your order.

  • Yes.

    More Than Paws operate online only.

  • If you can't find what you are looking for or it isn't on our website,

    please Contact Us and we will endeavour to sourch the product for you at a competitive price.

    Your query will be answered within 24 hours.

  • If you choose to pay by Direct Debit rather than Credit Card, your order will not be dispatched until we have proof of payment.

    Some transfers may not appear in our Bank Account for 24 hours.

    Emailing us a confirmation of payment or a receipt will ensure quicker dispatch.

  • Yes.

    More Than Paws is set up as an Australian service provider.

    If you wish to send an item overseas please send us an enquiry with the product name, size and country you to post to so we can calculate the correct postage. We will send a Paypal invoice for payment prior to dispatch.

  • We offer a Free Gift with every purchase over $50.

    These gifts are generally Dog Treats, Dog Toys, Pet ID Tags or Dog Clothes.

 
Shopping Cart
Shopping
CLEARANCE
DC Comic SuperPets
NRL & Rugby
Bandanas
Hats
Bowls, Treats & Toys
T-Shirts & Tanks
Coats & Jackets
Hoodies & Sweaters
PJ's & Tracksuits
Dress-Up & Fun
Harnesses, Leads & Collars
Footwear
Carriers
Pet ID Tags
Christmas
 
Search